The Opportunity Beyond Opt-In: The Importance of Training and Communication

Posted on Thu, Sep 18, 2014

Four years ago financial institutions across the country implemented opt-in strategies for their overdraft privilege programs as a result of Reg E. Many institutions treated Reg E implementation as a one-time event and, with each passing year, their focus on overdraft privilege communication has dwindled, letting accountholders and dollars slip through the cracks. Getting overdraft privilege programs back on track requires proper staff training and ongoing communication with accountholders. 

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Tags: Reg E, Pinnacle Overdraft program, Overdraft Privilege Programs, Service Quality, Pinnacle Financial Strategies

Centralized And Comprehensive Contact Centers May Boost Customer Retention

Posted on Fri, Oct 05, 2012

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Tags: Service Quality

Community Banks And Credit Unions Help Americans Switch Banks

Posted on Tue, Aug 28, 2012

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Tags: Service Quality

Credit Unions Heralded for Helping Americans Escape Debt

Posted on Fri, May 04, 2012

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Tags: Service Quality

Banks and Credit Unions Turn to Live Chat to Maintain Personal Interactions

Posted on Mon, Apr 16, 2012

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Tags: Service Quality

Groups That Use Reward Programs See Higher Profits

Posted on Wed, Apr 04, 2012

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Tags: Service Quality