The Truth About Overdraft Privilege Programs

Posted on Tue, Aug 02, 2011

Critical success factors and best practice strategies deliver overdraft privilege programs that satisfy you, your accountholders, and your examiner.

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Tags: Overdraft Privilege, banks, Pinnacle, local banks, Customer Service, success

American Express Survey Reinforces Value of Mystery Shopping

Posted on Thu, May 19, 2011

American Express has conducted research regarding the true value of mystery shopping   and the results show that investing in customer service measurement programs impacts the bottom line very positively! We already knew that of course...

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Tags: Customer Service

40% of Consumers Left Their Financial Services Provider Due to Poor Customer Service

Posted on Tue, Mar 01, 2011

Today's banking customers have a lot of choices and they know it. They demand excellent customer service and infact, when the "service" doesn't meet their expectations they close their account and move on to the next.

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Tags: Customer Service