5 Keys for a Successful Overdraft Program

Posted on Tue, Aug 19, 2014

There are no one-size fits all overdraft privilege programs. Each overdraft privilege program needs to be unique to your financial institution and provide your staff with proper training. Through reasonable fees, expectations and conservative overdraft limits, your financial institution can provide accountholders with a valuable customer service they appreciate.

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Tags: Overdraft Privilege, Pinnacle Overdraft program, overdraft program compliance, Overdraft Privilege Programs, ODP

4 Years After Reg E - Where Does Your Financial Institution Stand?

Posted on Fri, Aug 15, 2014

Hi, I’m Joe Gillen CEO and Founder of Pinnacle Financial Strategies. In the interests of full disclosure, we at Pinnacle provide community banks and credit unions with consumer-focused overdraft programs that are successful, efficient, and 100% compliant. We believe that consumers deserve the freedom to choose an overdraft privilege product that is fairly administered, delivers real value and provides a genuine consumer service, and is a useful tool in dealing with unexpected financial challenges.

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Tags: Banking Regulations and Legislation, overdraft program compliance, Overdraft Privilege Programs, Banking and Credit Union News

Banking Small & Mid-size Businesses is Good Business for Community Banks

Posted on Tue, Aug 12, 2014

By Julie Story, Executive Vice President of Pinnacle Financial Strategies
As a segment of the market that is underserved by the large national and regional banks, local businesses present a wealth of opportunity for community banks.

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Tags: Small Business Banking, Business Banking, Community Bank News

5 Reasons Good Overdraft Privilege is Still a Consumer Service

Posted on Tue, Jul 22, 2014

While many financial institutions have let their overdraft privilege programs slip by the wayside after the implementation of Reg E in 2010, others have achieved success using fully disclosed, automated overdraft privilege programs. Good overdraft privilege programs provide your accountholders with stability and convenience while avoiding the embarrassment of a returned item. While not all overdraft privilege programs are the same, a specialized program that fits your financial institution provides a distinct consumer service that your accountholders value.

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Tags: Reg E, Overdraft Privilege, Pinnacle Overdraft program, overdraft program compliance, Overdraft Privilege Programs, ODP

How Good Accountholder Service Can Increase the Bottom Line

Posted on Mon, Jul 21, 2014

Accountholder satisfaction plays one of the most important roles in a financial institution’s daily operations. Recent studies have shown that there is a financial gain for institutions that get accountholder satisfaction right. According to a study by the Aberdeen Group, when accountholders are satisfied, they will increasingly:

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Tags: Mystery Shopping, Mystery Shopping Consultation

Few Consumers Take Simple Precautions With Mobile Devices

Posted on Sat, Mar 30, 2013

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Tags: Consumer behavior

Credit Unions Posted Record Earnings in 2012

Posted on Thu, Mar 21, 2013

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Tags: Banking and Credit Union News

Urge Consumers to Plan Ahead For Emergencies

Posted on Mon, Mar 18, 2013

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Tags: Customer Satisfaction

Banks Projected To Put $118 Billion Toward Mobile Banking, Technology

Posted on Mon, Mar 04, 2013

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Tags: Customer Acquisition and Retention Strategies

Technology Crucial For Attracting Underbanked Americans

Posted on Thu, Feb 28, 2013

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Tags: Customer Acquisition and Retention Strategies