5 Reasons Good Overdraft Privilege is Still a Consumer Service

Posted on Tue, Jul 22, 2014

While many financial institutions have let their overdraft privilege programs slip by the wayside after the implementation of Reg E in 2010, others have achieved success using fully disclosed, automated overdraft privilege programs. Good overdraft privilege programs provide your accountholders with stability and convenience while avoiding the embarrassment of a returned item. While not all overdraft privilege programs are the same, a specialized program that fits your financial institution provides a distinct consumer service that your accountholders value.

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Tags: Reg E, Overdraft Privilege, Pinnacle Overdraft program, overdraft program compliance, Overdraft Privilege Programs, ODP

How Good Accountholder Service Can Increase the Bottom Line

Posted on Mon, Jul 21, 2014

Accountholder satisfaction plays one of the most important roles in a financial institution’s daily operations. Recent studies have shown that there is a financial gain for institutions that get accountholder satisfaction right. According to a study by the Aberdeen Group, when accountholders are satisfied, they will increasingly:

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Tags: Mystery Shopping, Mystery Shopping Consultation