FDIC Guidance Deadline Approaching, Are You Ready?

Posted on Wed, May 25, 2011

By Daryl Tolliver, Director of Client Services for Pinnacle Financial Strategies 

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Delay Durbin – Contact your Senators NOW

Posted on Tue, May 24, 2011

By Joe Gillen, CEO Pinnacle Financial Strategies

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Tags: Overdraft Privilege, Durbin, legislation, interchange

American Express Survey Reinforces Value of Mystery Shopping

Posted on Thu, May 19, 2011

American Express has conducted research regarding the true value of mystery shopping   and the results show that investing in customer service measurement programs impacts the bottom line very positively! We already knew that of course...

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Tags: Customer Service